ChaloCar
Legal · Fair & Transparent

The fine print, without the fine print energy.

Everything you need to know about renting with ChaloCar — our terms, your privacy, and how fees & refunds work. Written to be read, not skipped.

ChaloCar · Legal

Fee & Refund Policy

Cancellations, refunds and money matters — upfront.

01

Cancellation by Customer

  • More than 24 hours before booking: Full refund (₹200 processing fee deducted).
  • Within 24 hours of booking: 50% refund.
  • After vehicle handover: No refund.
02

Cancellation by ChaloCar

  • If ChaloCar cancels a confirmed booking, you receive a 100% refund.
  • Refunds are processed within 7–10 business days.
03

No-Show

  • If the customer does not show up for pickup, the booking amount is non-refundable.
04

Early Return

  • No partial refunds are issued for returning the vehicle earlier than booked.
05

Refund Mode

  • Refunds are issued only to the original payment source.
  • Cash refunds are not provided under any circumstance.

Governing law: Consumer Protection Act, 2019 and the Indian Contract Act, 1872.

Last updated: 28 July 2026 · Contact support@chalocar.com · +91-9004184302